Phishing Phone Calls

October 23, 2019   San Antonio, TX


Phone scams are increasingly being reported with consumers receiving calls claiming to be from their financial institution about debit/credit cards...

Please be aware of the following:

  • The caller may spoof a financial institution's phone number. The fraudster will spoof the caller ID and claim they are an SSFCU call center agent.
  • The caller will claim they are verifying debit/credit card transactions from out of state.
  • The caller will ask you to verify all information to include account numbers, DOB, last 4 of SSN and CVV number (3-digit number) on the back of the debit/credit card.

**Never provide your personal information, including a PIN # or the CVV number (3-digit code) on the back of your debit card to anyone calling and asking for it. Security Service will never ask you for this information.

Our fraud prevention department may text or call you to inquire about possible suspicious activity on your debit card, but will never ask you to disclose any security details such as your PIN or CVV. If at any time you have reservations about the validity of a call, hang up and call the number on the back of your card to verify that the call is legitimate.

For more information on these and other common fraudulent practices, and how to protect yourself, visit our Security page.