Phishing Phone Calls

February 11, 2022   San Antonio, TX

There has been an increase in phone scams with callers impersonating financial institutions and attempting to collect personal data. Security Service is committed to keeping your information safe and you can help us by staying informed.

Here’s what you need to be aware of:

  • The fraudster will contact you from what appears to be a Security Service phone number identifying themselves as a Security Service call center agent
  • The caller will claim to be verifying debit and/or credit card transactions.
  • The caller may ask you to verify information including account numbers, date of birth, last four of your Social Security number, and/or the CVV number (3-digit number) on the back of your debit or credit card.

Here’s what you can expect from us:

  • Our fraud prevention department may text or call you when a suspicious transaction is identified on your debit or credit card, but we will never ask you to disclose any security details such as your PIN or CVV or activation/one-time password codes.

Here’s what you can do to protect yourself:

  • Never provide personal information to anyone calling and asking for it.
  • Change your passwords regularly and do not share your username or password with anyone.
  • If at any time you have concerns about the validity of a call, hang up and call the number on the back of your card to verify the call is legitimate.

Please remember to keep your contact information up to date. This will improve our ability to monitor your accounts and contact you if we identify suspicious activity.