Text Fraud Alerts
Text Fraud Alerts is a free member service that immediately notifies you of potential fraud on your credit and/or debit card(s). Whenever suspicious transactions are detected (i.e. activity outside the normal shopping pattern, spending range, etc.), you will receive a text message alert that allows you to instantly validate transactions.
How It Works:
- A text message will be sent to your mobile phone when there is a suspicious transaction identified on an enrolled credit or debit card.
- You simply reply to validate the transaction. If you verify the transaction, the card will remain available for use. If you do not recognize the transaction, you will be advised on next steps.
- If we do not hear from you, we'll attempt to verify the transaction by phone and then by email.
Keep your contact information current.
Notify us when you travel.
Never provide sensitive account information via text or email. Security Service will never ask for this information.
- Credit Cards – To register a Credit Card, log in to myBranch, click on Accounts, select Alerts, click Manage Alerts, under Real Time Fraud Alerts, click the on Register Your Credit Cards link.
What you'll need:
- Mobile Number
- Credit Card Number
- Last 4 digits of the primary card holder's Social Security Number
- Debit Cards - All Security Service debit card accounts are automatically enrolled in Real-Time Fraud Alerts and are being actively monitored. If fraudulent charges are suspected, you will receive an introductory text message from Security Service that offers the opportunity to opt-in to future alerts.
Help Us Protect You
- Keep contact information current - To verify that your contact information is correct, log in to myBranch, click on Profile & Settings, verify your mailing address, mobile number, email, and home phone number.
- Never share personal account information - Security Service will never request sensitive account information via text message or email. Don't provide your SSN, account number(s), card PIN, mailing address, etc.
Security Service Power Protected Checking
Provides access to credit report monitoring, fraud protection, mobile phone coverage and much more!
What happens if I do not respond to the text alert?
If we do not hear from you, we'll attempt to verify the transaction by phone and then by email.
What if I get a new mobile number?
If your mobile number changes, you'll need to re-enroll into Credit Card alerts using your new mobile number. Please also update your contact information with us. Log in to myBranch, click on Profile & Settings, and edit your mobile number.
How much does it cost to use Real-Time Fraud Alerts?
Security Service does not charge for this service. However, standard text messages and data rates assessed by your mobile carrier may apply. Please check with your mobile carrier to ensure that you have "text messaging" on your monthly mobile phone plan.
What mobile carriers currently participate in Real-Time Fraud Alerts?
The following mobile carriers participate: T-Mobile, Verizon Wireless, AT&T, Sprint, Interop - Appalachian Wireless, US Cellular Corp. Cincinnati Bell, Boost Mobile, Cricket Communications, Nextel Communications, Virgin Mobile USA, ALLTEL Communications Inc.