Mortgage Payment Assistance
“If your financial condition has been negatively impacted by the Coronavirus (COVID-19) and you are worried about your financial wellbeing, Security Service remains committed to assisting you in your time of need.”
Message from Jim Laffoon, President & CEO of Security Service Federal Credit Union
We understand that these are trying times and you may be facing unexpected challenges. If you are concerned about your ability to make your mortgage payments, you can request assistance through one of the options below.
Remember: when the temporary assistance is over, your loan will need to be made current. This means you will have to make your regular payment plus an additional amount, so please only seek this assistance if it is really needed.
Online Form for Mortgage Assistance
To learn about your options and request assistance:
- Visit ssfcu.loanadministration.com* and log in or register if you are a new user.
If you are a member who logs in to make your monthly mortgage payments, you will use the same Username and Password. If you have not previously registered, you will need your loan number to create a Username and Password to access this site.
- Once logged in, follow the Click Here link in the Alert! Important Coronavirus Updates section.
- Complete the fillable form to request mortgage payment assistance.
There you will find mortgage payment relief options, examples, and how the program works. Make sure you read the information provided carefully.
As you scroll to the bottom of that same “Coronavirus Assistance” page you will find a fillable form that you can submit to start your assessment. This form is the quickest way to request assistance during this high call volume period.
Call for Mortgage Assistance
If you would like to speak to a representative to learn about your options and request assistance, please call 1.866.557.5657.* Due to high call volume, you may experience longer hold times than normal.
We appreciate your patience as the website and phone number above direct you to our mortgage service provider, who manages the mortgage relief assistance program.
*THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT AND ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE. If you are in active bankruptcy, this notice is for informational purposes only and is not an attempt to collect a debt in violation of the bankruptcy automatic stay. Your loan will be administered in your bankruptcy case. You have no affirmative obligation to respond to this notice.
NOTICE REGARDING DEBT DISCHARGED IN BANKRUPTCY - This notice is for informational purposes only and is not an attempt to collect a debt for which your personal liability has been discharged in bankruptcy. You no longer have any personal liability in connection with this mortgage loan and nothing in this notice is intended to state or imply otherwise. This notice is being sent with respect to our lien interest in the mortgaged property only. Any action taken is for the sole purpose of protecting our lien interest in the mortgaged property including the right to foreclose the mortgaged property. If you wish to retain your property, you may pay the amount due under the loan. Failure to make such payments to retain your property may only result in our exercising any lien rights against the mortgaged property and will not result in any personal liability to you.