Contact the Mortgage Servicing Group

The Mortgage Servicing Group can help members answer questions about mortgages and home equity accounts.



Have a Question About an Existing Security Service Mortgage/Home Equity Loan?



Call 1.866.227.0322

Service hours: M-F, 8:30 am - 5:30 pm CT



Email your questions to




Need to make a mortgage payment?

There are many ways to pay your Security Service mortgage:

  • Online - Create an account via the Cenlar website. Once registered, you'll be able to view mortgage information and make payments.
  • Phone - 1.888.415.7878
  • At a Security Service Branch
  • Mail - P.O. Box 11733, Newark, NJ 07101-4733


Already have an online mortgage account?

If you have already signed up for access to your mortgage loan, you can login to manage your account online.



Texas Property Owners: Complaints regarding the servicing of your mortgage should be sent to the Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, TX, 78705-4207. A toll-free consumer hotline is available at 1.877.276.5550. A complaint form and instructions may be downloaded and printed from the department's website at  or obtained from the Department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at