myBranch FAQs | Security Service
myBranch

myBranch FAQ

Get answers to common questions related to myBranch Online Banking and the myBranch mobile app. Topics include enrollment, log in, security, and support.
 

Online Banking FAQs

Enrollment

How long does it take to enroll in myBranch?
What will I need to enroll in myBranch?
What happens if I make a mistake during the myBranch enrollment (such as putting in the incorrect account number or password)?
Where can I find my account number?

Log In

How do I log in to myBranch once I enroll?
What if I experience issues with my user name or password?

Security

How secure is myBranch?
What happens if my computer is stolen?
What happens if my account is hacked?
How does the bank know it is me online?
Why did I get logged out of myBranch?

Support

Is there special software needed to enroll in myBranch?
How will the Microsoft Windows XP "end of support" affect access to myBranch Online Banking?
Is there a fee for using myBranch?
Are there any browser or software requirements for using myBranch?
Can I download my transaction history to my computer?
Can I link my account to Mint or other types of personal financial management tools?
Why can't I see my Security Service accounts in Mint?
Why can't I view my statements?
Can I automatically import my transactions into Quicken and QuickBooks?

Paperless Statements

How do I sign up for paperless statements?
Are paperless statements secure?
How will I know when my new paperless statement is ready?
What if I decide I want to receive paper statements again?
I can already see my statements in online banking. Why do I need to sign up?
What Security Service statements are available in paperless format?


Mobile Banking FAQs

Where can I find the Security Service app?
Which devices are compatible with the app?
My transaction descriptions are vague. How do I see more details?

Mobile Check Deposit

What is Mobile Check Deposit?
What are the benefits of using MCD?
What are the requirements to use MCD?
Is there a fee?
How do I get started?
Which devices are compatible with the app?
Can I choose which of my accounts receives the deposit?
Is MCD secure?
Do I need to endorse the checks I’m depositing?
When will the funds be available?
Can I deposit more than one check a day?
Are there any checks or other negotiable instruments that will not be accepted via Mobile Check Deposit?
What if I enter the incorrect amount for deposit, should I re-deposit the check?
What happens to the checks after I scan them?
What should I do with the check after it’s been deposited?
How will I know if my deposit has been accepted?
Where can I download the MCD Agreement?
Who do I contact if I need assistance?


Online Banking FAQs

Enrollment

How long does it take to enroll in myBranch?
The myBranch enrollment process will take only a few minutes to complete.

What will I need to enroll in myBranch?
You will need the following information to enroll:

  • Most recent Security Service statement
  • Primary savings account number (can be found on your Security Service statement or membership card)
  • Social Security Number/Taxpayer Identification Number
  • Birthdate
  • Street address and ZIP code (as printed on your statement)
  • Mobile Banking Users - Your mobile banking user name and password

What happens if I make a mistake during the myBranch enrollment (such as putting in the incorrect account number or password)?
If you make a mistake in the myBranch enrollment process, do not worry. The system will allow you a few tries to enter in your account information and will securely verify your answers. If you have any questions during the myBranch enrollment process, you may call our Member Contact Center at 1.800.229.0158 for assistance.

Where can I find my account number?
Your account number is printed at the top of your Security Service statement or on your Security Service membership cards.

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Log In

How do I log in to myBranch once I enroll?
You can log in to myBranch on the ssfcu.org homepage by clicking on the gray Log In box on the right side of the screen.

What if I experience issues with my user name or password?
If you are having issues with your user name, please call 1.800.229.0158 for assistance. If you forget your password, you will have the opportunity to reset it after entering your user name during login. You also may change your password in the Profile section after logging in.

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Security

How secure is myBranch?
Security Service has always taken steps to protect all of our member’s personal information and myBranch is no exception.  There are several new security features including stronger password strength and stronger user name requirements.
Additional security tips for online banking:

  • Remember to Log Out of myBranch after each use
  • When viewing your statements in myBranch, please close statements before exiting myBranch
  • Do not share your user name or password
  • When asked to Remember this computer, only click Yes if you are using a trusted device

What happens if my computer is stolen?
Since myBranch is a browser application and is not stored on your computer, your banking information inside myBranch is secure. If your computer is stolen and you are concerned about the security of your account information, please call our Member Contact Center at 1.888.415.7878 and they will be able to assist you.

Return to Online Banking Questions

What happens if my identity is stolen?
Security Service takes every step possible to protect its member’s personal data. To learn more about identity theft and steps that can be taken to prevent or resolve it, please visit our Security page on Identity Theft.

What happens if my account is hacked?
If you believe that there has been unauthorized access to your myBranch account, please call our Member Call Center at 1.888.415.7878 for assistance.

How does the bank know it is me online?
During the myBranch enrollment process, you will be required to enter information only you know, including your account number, your user name, and your Call Plus Access Code if you have one. You may be asked to answer security questions referencing your account. You will also set up new security questions during the myBranch enrollment process to verify your identity.

Why did I get logged out of myBranch?
After your myBranch session has been inactive for an extended period of time, myBranch will automatically log you out. You will receive a pop-up window with a 30-second warning before this occurs.

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Support

Is there special software needed to enroll in myBranch?
There is no special software required to enroll or to use myBranch, but there are browser and operating system requirements. myBranch supports Windows Vista, Windows 7-8.1 and Mac 10.3-10.7. Please use Internet Explorer (versions 7-9), Safari (versions 5-7), Firefox (versions 4-10), or Chrome (versions 14-17) as your browser.

 

How will the Microsoft Windows XP "end of support" affect access to myBranch Online Banking?
As of April 8, 2014, Microsoft is no longer supporting Microsoft Windows XP. If you are using Windows XP, you will still have access to myBranch online banking; however, without XP support, your computer may become vulnerable to security risks and viruses. For your protection, we recommend upgrading to a supported operating system. To learn more about protecting your personal files or upgrading your operating system, visit Microsoft's End of Windows XP Support Website.

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Is there a fee for using myBranch?
myBranch is a free online banking service available to all Security Service members.

Note: Fees may apply for certain transactions in myBranch (e.g., stop payments on checks, official check requests, etc.)

Are there any browser or software requirements for using myBranch?
Yes. Please use Internet Explorer (versions 7-9) or the latest versions of Safari, Firefox or Chrome as your internet browser. If you encounter issues in any of these browsers (especially Firefox), please disable plug-ins and try again.

Can I download my transaction history to my computer?
You can download transactions in 3 formats: Quicken, QuickBooks, and Comma Separated (QFX, QBO, and CSV).

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Can I link my account to Mint or other types of personal financial management tools?
Yes. Please visit your personal financial management tool provider for further instructions.
If you are a Quicken user, please follow the instructions in the Quicken section.

Why can't I see my Security Service accounts in Mint?
Personal financial management (PFM) tools such as Mint, Pageonce, and Yodlee need time to adjust after your accounts migrate from CompuBranch to myBranch. For more information, please contact your PFM provider.

Why can’t I view my statements?
If you're using Internet Explorer 10, you may have issues viewing your statement. To remedy this, click the wrench icon at the bottom right of the screen and click "view" on the desktop. If you cannot see the wrench icon, follow these steps:

  • On a tablet, swipe your finger from the bottom to the top
  • On a touch screen, right click anywhere on the page

Return to Online Banking Questions

Can I automatically import my transactions into Quicken and QuickBooks?
As Security Service completes its transition to myBranch, you will need to modify your Quicken settings to ensure the smooth migration of your data. To complete these instructions, you will need your myBranch user name and password.
It is important that you perform the following instructions exactly as described and in the order presented. If you do not, your service may stop functioning properly. This conversion process should take 15-30 minutes.

For Windows Users:
Task 1: Conversion Preparation

  • Back up your data file. For instructions to back up your data file, choose Help menu >Search. Search for Backing Up Your Data and follow the instructions.
  • Download the latest Quicken Update. For instructions to download an update, choose Help menu >Search. Search for Checking for Updates to Quicken and follow the instructions.

Task 2: Activate Your Account(s) at Security Service

  • Log in to myBranch
  • Download your transactions to Quicken.
  • Ensure you associate the account to the appropriate account already listed in Quicken. You will want to select Link to an existing account or Use an existing Quicken account and select the matching account in the drop-down menu.

Important: Do not select Create a new account or Create a new Quicken account. If you are presented with accounts you do not want to track in this data file, select Ignore – Don't Download into Quicken or click the Cancel button.

  • Repeat Steps 2-3 for all of your accounts.

Note: If you have not set up your Quicken account correctly, you will receive an error in your Quicken program.
Thank you for making these important changes!

Return to Online Banking Questions

For Mac Users:
Task 1: Conversion Preparation

  • Back up your data file. For instructions to back up your data file, choose Help menu >Search. Search for Backing Up, select Backing up data files, and follow the instructions.
  • Download the latest Quicken Update. For instructions to download an update, choose Help menu >Search. Search for Updates, select Check for Updates, and follow the instructions.

Task 2: Activate Your Account(s) at Security Service

  • Select your account under the Accounts list on the left side.
  • Choose Accounts menu >Update Selected Online Account.
  • Click List menu > Select Security Service FCU.
  • Click Continue.

Note: Select Quicken Connect for the Connection Type if prompted.

  • Enter your User Name and Password for myBranch.
  • Click Continue.
  • In the Choose your Accounts screen, ensure you associate each new account to the appropriate account already listed in Quicken. Under the Action column, select your existing account, and each additional account you wish to download into Quicken Essentials.

Important: Do NOT select "ADD" under the Action column.

  • Click Continue.

Return to Online Banking Questions


Paperless Statements

How do I sign up for paperless statements?

If you have an Online Banking account:

  1. Log in to Security Service Online Banking.
  2. Click on the Statement Preferences tab.
  3. Update your email address, if needed. This is the email address that will receive your statement notifications.
  4. Select Paperless, and click Save.

If you do not have an Online Banking account:

  1. Sign up for Security Service Online Banking.
  2. Click on the Statement Preferences tab.
  3. Update your email address, if needed. This is the email address that will receive your statement notifications. 
  4. Select Paperless, and click Save.


Are paperless statements secure?

Yes. In fact, paperless statements are more secure than paper statements, because they cannot be lost or stolen from the mail. Your paperless statement can only be viewed by signing in to your secure, password-protected online banking account.

Return to Paperless Statements Questions 


How will I know when my new paperless statement is ready?

We will send an email to the email address we have on file for your online banking account.


What if I decide I want to receive paper statements again?

You can simply log in to your online banking account, go to the Statement Preferences tab and select Paperless to resume receiving paper statements.

Return to Paperless Statements Questions


I can already see my statements in online banking. Why do I need to sign up?

It's true that you can view your statements in online banking, but unless you go to the Statement Preferences tab and select Paperless, you will continue to receive a paper statement. In addition, you need to select Paperless in order to begin receiving the email notifying you that your paperless statement is ready.

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What Security Service statements are available in paperless format?

Consumer and commercial statements for the following types of accounts are available as paperless:

  • Savings
  • Checking
  • CD
  • IRA
  • Debit card
  • Credit card
  • Loans (except mortgage)

The following statements are not available as paperless at this time:

  • Mortgage

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Mobile Banking FAQs

Where can I find the Security Service app?
You can find the Security Service app in both the Apple App Store for iPhone users and the Google Play Store for Android users. You may also search each store from your phone to locate the app. Please make sure you are downloading "Security Service myBranch Mobile" and not any other app with a similar name.
The app logo should look like this: Security Service Mobile App Icon

Which devices are compatible with the app?
myBranch Mobile is compatible with:

  • iPhone 3GS, iPhone 4, iPhone 4S, iPhone 5, iPod touch (3rd generation), iPod touch (4th generation) and iPod touch (5th generation). The app requires iOS 4.3 or later and is optimized for iPhone 5.
  • Android operating system version 2.2 or later.

My transaction descriptions are vague. How do I see more details?
You will need to tap on the transaction to see the description details in myBranch Mobile.

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Mobile Check Deposit FAQs

What is Mobile Check Deposit?

Mobile Check Deposit (MCD) is a convenient service that allows you to deposit checks to your SSFCU Checking, Savings or Money Market accounts remotely using your mobile device.


What are the benefits of using MCD?

MCD allows you to deposit checks 24/7 from anywhere using your mobile device. Bank when it’s convenient for you!


What are the requirements to use MCD?

To qualify you must meet the following eligibility and qualification requirements:

  • All Security Service accounts are current and in good standing
  • Have been a member for at least 60 days
  • Be 18 years of age or older
  • Have a valid email address


Is there a fee?

No. MCD is a free online banking service available to all Security Service members in good standing.

Return to MCD Questions


How do I get started?

You’ll need the following to get started:

  1. A Security Service Checking, Savings, or Money Market account
  2. A mobile device (iPhone or Android)
  3. The Security Service myBranch Mobile App

Download iPhone AppDownload Android App |   Tablet and other Devices: Please use the myBranch Mobile Browser


Which devices are compatible with the app?

myBranch Mobile is compatible with:

  • iPhone 3GS, iPhone 4, iPhone 4S, iPhone 5, iPod touch (3rd generation), iPod touch (4th generation) and iPod touch (5th generation). The app requires iOS 4.3 or later and is optimized for iPhone 5.
  • Android operating system version 2.2 or later.


Can I choose which of my accounts receives the deposit?

Yes, you can specify which checking, savings, or money market account you would like to receive the deposit.

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Is MCD secure?

Yes, Security Service takes every step possible to protect its member’s personal data. There are precautions you can take to protect yourself and your account:

  • Do not give or make available your Security Service myBranch Mobile App User Name and Password or other means to access your account to any unauthorized individuals.
  • If you believe that there has been unauthorized access to your myBranch account, please call our Member Call Center at 1.888.415.7878 for assistance.


Do I need to endorse the checks I’m depositing?

Yes, the back of the check must be signed before using mobile deposit.

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When will the funds be available?

Funds deposited on a business* day before 7:00 p.m. CST will be available the same day. Business days are Monday through Saturday, excluding federal holidays.

Security Service reserves the right to impose daily/weekly/monthly limits on the amount and/or number of items deposited through Mobile Check Deposit.


Can I deposit more than one check a day?

Yes, however, the daily total may not exceed $1,000. If deposits exceed $1,000, the remainder will be available within 2 business* days.

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Are there any checks or other negotiable instruments that will not be accepted via Mobile Check Deposit?

Yes, there are some limitations. The following items are not eligible for deposit via MCD:

  • Third-party check
  • Post-dated checks
  • Checks over 60 days old
  • Previously deposited checks or check images
  • Checks or items contacting alteration to any of the fields on the front of the check
  • Checks or items not payable in US currency
  • Checks drawn on a foreign bank with a non-US routing number
  • Money order and travelers checks
  • Amex Gift Cheques
  • Savings Bonds
  • Checks that require authorization
  • Any items stamped with a non-negotiable watermark

What if I enter the incorrect amount for deposit, should I re-deposit the check?
No. The check can only be deposited once. If you've entered the check amount incorrectly, it will most likely be in a pending status awaiting further review. In many cases a representative will review the deposit and correct the amount, allowing the check to process. However, if you do not see that the check is in a pending status, please contact us at 1.888.415.7878.

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What happens to the checks after I scan them?

Once received by Security Service, we begin the process of collecting the money from the check writer.


What should I do with the check after it’s been deposited?

Save the check in a safe place until you receive confirmation that it has been accepted and the funds are in your account. You must retain your original checks for a minimum of 30 days. Checks should be destroyed once the 30 day minimum has passed.

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How will I know if my deposit has been accepted?

To check the status of a deposit, log into your account through myBranch or by using the mobile app. You will be able to review the deposit credit memo and view your updated balance.

If there’s a problem with the check, we will notify you though mail or email no later than the day after we receive the deposit. Reasons for the extended holds are listed in Security Service’s "All About Your Security Service Accounts" Disclosure.


Where can I download the MCD Agreement?

Click here to download the agreement


Who do I contact if I need assistance?

Please contact us at 1.888.415.7878 or visit a Security Service branch location near you.

Return to MCD Questions


* Business days are Monday - Saturday, excluding Federal holidays.

myBranch Mobile App Terms and Conditions

1) myBranch Mobile is compatible with:

  • Phone 3GS, iPhone 4, iPhone 4S, iPhone 5, iPod touch (3rd generation), iPod touch (4th generation) and iPod touch (5th generation). The app requires iOS 4.3 or later and is optimized for iPhone 5.
  • Android operating system version 2.2 or later.

2) Already a Bill Pay user? All of your settings are in place, so enroll into myBranch Mobile and continue using your Bill Pay service.