Other Methods of Contact | Security Service

Mail, Email & Fax

​Contact Security Service Federal Credit Union by mail, email, fax, or a secure message.

Member Contact Center
For immediate assistance or to report fraud, please call our 24/7 Call Center.
Secure Messaging
Log in to myBranch (formerly known as CompuBranch) to send a secure message .

Our Secure Messaging channel through online banking is one of the safest & fastest ways to communicate with us.
Inquiries & Comments ssfcu@ssfcu.org
Online BillPay billpay@ssfcu.org 
Member Contact Center Fax 210.444.3000

Important Note: When emailing, never include your account number, sensitive, or personal information. Email is not a secure channel and for your security, we will not release sensitive information via email. For transactions or inquiries requiring the exchange of sensitive information, please call our 24/7 Call Center or send us a secure message within myBranch Online Banking (formerly known as CompuBranch).

Mailing Addresses
Security Service Corporate Headquarters 16211 La Cantera Pkwy.
San Antonio, TX 78256

General Mail

P.O. Box 691510
San Antonio, TX 78269-1510
Deposits/Payments P.O. Box 691530
San Antonio, TX 78269-1530
Overnight Mail 16211 La Cantera Pkwy.
San Antonio, TX 78256
Electronic Services P.O. Box 691550
San Antonio, TX 78269-1550 
Risk Management  P.O. Box 691570
San Antonio, TX 78269-1570
NCPI/Insurance P.O. Box 792510
San Antonio, TX 78279

Mortgage Payments Regular Mail

Mortgage Payments Overnight Mail

P.O. Box 986, Newark, NJ 07184

Overnight Mail Security Service
Attn: Cash Management
425 Phillips Blvd., Ewing, NJ 08618

Security Service Investment Group 16211 La Cantera Parkway
San Antonio, TX 78256
Commercial Services 17806 IH 10, Ste. 100
San Antonio, TX  78256
​For inquiries to executive management, email management@ssfcu.org. If you are unsatisfied with the response you receive from executive management, please send your comments in writing to: Supervisory Committee P.O. Box 691590, San Antonio, TX 78269 or via email: supervisory@ssfcu.org.