Contact Us

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Message Us

To submit a secure message you must first log in to Security Service Online Banking

From there you are able to submit a secure message.

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Set Up Appointment

Open accounts, apply for loans, or get an insurance quote in-person or virtually.

Set up Appointment

Automated Phone Banking

Nationwide

Card Activation & PIN Changes

Debit Cards

Credit Cards

Toll-Free U.S. and International Support

Dedicated Support

Departments

Commercial Services

Insurance

Personal Insurance
Commercial Insurance

Mortgage

Mailing Addresses

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Security Service Corporate Headquarters
15000 IH 10 West
San Antonio, TX 78249
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General Mail
P.O. Box 691510
San Antonio, TX 78269-1510
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Deposits / Payments
P.O. Box 691530
San Antonio, TX 78269-1530
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Security Service Insurance
P.O. Box 691586
San Antonio, TX 78269
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Electronic Services
P.O. Box 691550
San Antonio, TX 78269-1550
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Overnight Mail
15000 IH 10 West
San Antonio, TX 78249
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Risk Management
P.O. Box 691570
San Antonio, TX 78269-1570
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Proof of Vehicle Insurance
P.O. Box 691510
San Antonio, TX 78269-1510
www.imcovered.com/ssfcu
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Mortgage Payments
Regular Mail
P.O. Box 11733
Newark, NJ 07101-4733
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Mortgage Payments Overnight Mail
Security Service Federal Credit union
Attn: Cash Management
425 Phillips Blvd.
Ewing, NJ 08618
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Security Service Investment Group
15000 IH 10 West
San Antonio, TX 78249
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Commercial Services
15000 IH 10 West
San Antonio, TX 78249

Forms Library

Download forms to add or remove account holders, pay off loans, dispute transactions or to request other servicing needed on your account.

Go to Member Forms

Send Us a Non-Secure E-Mail

To protect your personal information, please do not include your account number, Social Security number, or any other sensitive details when sending us an email. For transactions requiring the exchange of sensitive information, please see “Send Us a Secure Email" below.

Send Us a Secure Email

If you need to include sensitive personal or account-specific information, such as an account number or Social Security number, only use a secure email to help protect your privacy.

To send a secure email, request an encrypted email address at ssfcu@ssfcu.org. We’ll reply with instructions to help you set up a secure email account that safeguards your information and documents.

Important: Our email reply will be encrypted to help protect your information.

Note: Other secure methods of contacting us through Secure Messages in Security Service Online Banking or by calling 1-800-527-7328.

Complaints & Feedback

For feedback to executive management, please email: management@ssfcu.org.

If you are unsatisfied with the response received from the executive management team, and wish to further escalate, please email: supervisory@ssfcu.org or write to:

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Supervisory Committee
P.O. Box 691590
San Antonio, TX 78269
Note: Never include your account number or other sensitive information when contacting us via email. To discuss specific transactions or other topics requiring an exchange of sensitive information, please log into Security Service Online Banking and send us a secure message.