Contact Us

We're here for you to assist with questions, inquiries, or concerns.

Routing Number: 314088637
Inquiries & Comments: ssfcu@ssfcu.org1

Secure Messaging


Our Secure Messaging channel is one of the safest ways to communicate with us.

Log in to myBranch to send a secure message.

Automated CallPlus (Telephone Banking)

Get automated information on your accounts, open new accounts, and more with CallPlus.

Toll-Free
Nationwide


1.800.527.7328

San Antonio,
TX


210.357.9000

Colorado


719.534.9100

Toll-Free
Canada


1.800.527.7328

 
Got questions? Get your answers here...

Card Activation & PIN Changes

Debit Cards


To activate your Debit Card and set your PIN, call 1.844.424.0449

To change your PIN on an active Debit Card, call 1.888.434.8444

ATM Cards


To activate your ATM Card and set your PIN, call 1.800.553.8315

To change your PIN on an active ATM Card, call 1.800.553.8315

Toll-Free Numbers

Member Contact Center


Our Member Contact Center is here to help with your financial needs and to assist with questions, inquiries, or concerns.

Se habla Español.  

 

  • Toll-Free United States - 1.888.415.7878 (Toll-Free)
  • Canada - 1.888.415.7878 (Toll-free)
  • Germany - 0800.810.1000 (Toll-free)
  • United Kingdom - 0.800.89.1650 (Toll-free)
  • Japan - 005.31.11.3116 (Toll-free)
  • Korea - 00798.11.899.0829 (Toll-free)  
  • Fax - 210.444.3000

Dedicated Support


Inquiries


For general inquiries, including questions about your account(s), transactions, payments, etc., please email Serviceteam@ssfcu.org.

For inquiries to executive management, email management@ssfcu.org.

Note: Never include your account number or other sensitive information when contacting us via email. To discuss specific transactions or other topics requiring an exchange of sensitive information, please log into myBranch Online Banking and send us a secure message.

If you are unsatisfied with the response you receive from executive management, please send your comments in writing to: Supervisory Committee P.O. Box 691590, San Antonio, TX 78269 or via email: supervisory@ssfcu.org.

Mailing Addresses

 

Security Service Corporate Headquarters

15000 IH 10 West
San Antonio, TX 78249

General Mail

P.O. Box 691510
San Antonio, TX 78269-1510

Deposits / Payments

P.O. Box 691530
San Antonio, TX 78269-1530

Security Service Insurance

P.O. Box 691586
San Antonio, TX 78269

Electronic Services

P.O. Box 691550
San Antonio, TX 78269-1550

Overnight Mail

15000 IH 10 West
San Antonio, TX 78249

Risk Management

P.O. Box 691570
San Antonio, TX 78269-1570

NCPI / Insurance

P.O. Box 792510
San Antonio, TX 78279

Mortgage Payments Regular Mail

P.O. Box 11733
Newark, NJ 07101-4733

Mortgage Payments Overnight Mail

Overnight Mail Security Service
Attn: Cash Management
425 Phillips Blvd.
Ewing, NJ 08618

Security Service Investment Group

15000 IH 10 West
San Antonio, TX 78249

Commercial Services

15000 IH 10 West
San Antonio, TX 78249


  1. Important: When emailing, never include your account number, sensitive, or personal information. Email is not a secure channel and for your security, we will not release sensitive information via email. For transactions or inquiries requiring the exchange of sensitive information, please call our Call Center or send us a secure message within myBranch Online Banking (formerly known as CompuBranch).