Contact Us

We're here to help with your financial needs and to assist with questions, inquiries, or concerns.

 

Routing Number: 314088637
Inquiries & Comments: ssfcu@ssfcu.org, Serviceteam@ssfcu.org1

  1. Important: When emailing, never include your account number, sensitive, or personal information. Email is not a secure channel and for your security, we will not release sensitive information via email. For transactions or inquiries requiring the exchange of sensitive information, please call our Call Center or send us a secure message within myBranch Online Banking.
Contact

Automated CallPlus (Telephone Banking)

Get automated information on your accounts, open new accounts, and more with CallPlus.

 

  • Toll-Free Nationwide - 1.800.527.7328
  • San Antonio, TX - 210.357.9000
  • Colorado -  719.534.9100
  • Toll-Free Canada -  1.800.527.7328

 
 

 

Didn't find what you were looking for? Search our site.

 

 

Secure Messaging

Our Secure Messaging channel is one of the safest ways to communicate with us.
Log in to myBranch to send a secure message.

 


 

Debit Card Activation & PIN Changes

To activate your Debit Card and set your PIN, call 1.844.424.0449

To change your PIN on an active Debit Card, call 1.888.434.8444

 


 

ATM Card Activation & PIN Changes

To activate your ATM Card and set your PIN, call 1.800.553.8315

To change your PIN on an active ATM Card, call 1.800.553.8315

 


 

Member Contact Center

Our Member Contact Center is here to help with your financial needs and to assist with questions, inquiries, or concerns.
Se habla Español.  

 

  • Toll-Free United States - 1.888.415.7878 (Toll-Free)
  • Canada - 1.888.415.7878 (Toll-free)
  • Germany - 0800.810.1000 (Toll-free)
  • United Kingdom - 0.800.89.1650 (Toll-free)
  • Japan - 005.31.11.3116 (Toll-free)
  • Korea - 00798.11.899.0829 (Toll-free)  
  • Fax - 210.444.3000

 


 

Dedicated Support

 

 


Inquiries

For general inquiries, including questions about your account(s), transactions, payments, etc., please email Serviceteam@ssfcu.org.

 

For inquiries to executive management, email management@ssfcu.org

 

Note: Never include your account number or other sensitive information when contacting us via email. To discuss specific transactions or other topics requiring an exchange of sensitive information, please log into myBranch Online Banking and send us a secure message.

 

If you are unsatisfied with the response you receive from executive management, please send your comments in writing to: Supervisory Committee P.O. Box 691590, San Antonio, TX 78269 or via email: supervisory@ssfcu.org.

 


 

  1. Important: When emailing, never include your account number, sensitive, or personal information. Email is not a secure channel and for your security, we will not release sensitive information via email. For transactions or inquiries requiring the exchange of sensitive information, please call our member Call Center or send us a secure message within myBranch Online Banking.

 

Mailing Addresses

Security Service Corporate Headquarters
15000 W Interstate 10
San Antonio, TX 78249

 


General Mail
P.O. Box 691510
San Antonio, TX 78269-1510

 


Deposits/Payments
P.O. Box 691530
San Antonio, TX 78269-1530
 

Security Service Insurance
P.O. Box 691586
San Antonio, TX 78269

 


Electronic Services
P.O. Box 691550
San Antonio, TX 78269-1550

 


Overnight Mail
15000 IH 10 West
San Antonio, TX 78249

 


Risk Management
P.O. Box 691570
San Antonio, TX 78269-1570

 


NCPI/Insurance
P.O. Box 792510
San Antonio, TX 78279

 


Mortgage Payments Regular Mail
P.O. Box 11733
Newark, NJ 07101-4733

 


Mortgage Payments Overnight Mail
Overnight Mail Security Service
Attn: Cash Management
425 Phillips Blvd.
Ewing, NJ 08618

 


Security Service Investment Group
15000 IH 10 West
San Antonio, TX 78249

 


Commercial Services 
15000 IH 10 West 
San Antonio, TX 78249