Security Service Mobile Banking FAQs

 

Choose one of the options below to download the app:

Or search Security Service Mobile in your app store.

With the Security Service app you can:

Manage Your Accounts

  • View balances and transactions
  • Deposit checks
  • Set up alerts3
  • Debit and credit card freeze/unfreeze
  • Set up a travel notice
  • Make payments and transfers
  • Schedule, edit, or cancel payments with Bill Pay4
  • Set up credit card autopay

Access Helpful Resources:

  • Branch and ATM locator
  • ID Monitoring access*
  • Credit score access*
  • Mobile phone claim access*

*Power Protected Checking accountholders only.

Mobile Check Deposit is a convenient service that allows you to deposit checks to your Security Service Checking, Savings, or Money Market accounts remotely using your mobile device.

To deposit checks using the Security Service Mobile App:

  1. Log in to the Security Service App
  2. Tap the Deposit icon
  3. Select the To Account and enter the Check Amount
  4. Capture the front and back of the check and click Submit.

Funds deposited on a business day (Mon. - Sat., excluding federal holidays) before 7 p.m. CT will be available the same day. Deposits made after 7 p.m. CT or on Sunday will clear the next business day.

Note: Deposits over $1,000 may be subject to a hold of 2 business days. Please remember to write "For Mobile Deposit at SSFCU Only" in the endorsement area.

Security Service reserves the right to impose daily/weekly/monthly limits on the amount and/or number of items deposited through Mobile Check Deposit.

Save the check in a safe place until you receive confirmation that it has been accepted and the funds are in your account. Please retain your original checks for a minimum of 60 days. Checks should be destroyed once the 60-day minimum has passed.

To set up Quick View:

  1. Type your User Name and Password at the mobile app login
  2. Tap Remember Me, then Log In
  3. Go to Settings, tap Manage Accounts, and select Quick View
  4. Indicate accounts to display and tap Save.
  5. Next, log out
When you next open the Security Service Online Banking app, your balance will appear without logging in.

To enable Touch ID:

  1. Enable Touch ID in your device settings, Add a Fingerprint (if necessary)
  2. Return to the Security Service Mobile Banking app login
  3. Enter your User Name and Password
  4. Tap Enable Touch ID, then Log In
  5. Next, log out
  6. When you return to the Security Service Online Banking app, tap the “fingerprint” image next to Password
  7. The Touch ID screen will appear, tap the Home button to log in

Yes. If you’d like to transfer funds between your accounts:

  1. Tap Transfer
  2. Select your From and To accounts and enter the Amount
  3. Tap Next
  4. Then review and Submit
  1. Tap beside the credit card account
  2. Select your From and To accounts
  3. Enter the payment Amount
  4. Tap Transfer

Yes. You can add your Security Service debit or credit card to the following digital wallets: Apple Pay, Google Pay, Samsung Pay, and MasterCard Click to Pay.

Set your Security Service credit or debit card as your default card and pay online or in-store while enjoying the rewards and benefits your Security Service card provides.

Yes. You can view images of checks you wrote for up to 60 days after they clear.

  1. On the Accounts screen, tap on your checking account
  2. On the Transactions screen locate a cleared check transaction
  3. Tap on the cleared check transaction to expand it
  4. Tap on View Check Image to view the front and back of the check
  5. Tap the back arrow to return to the Transactions screen

As an iOS requirement, members must manually grant permission for the Security Service Mobile Banking app to use their phone or tablet camera for mobile deposits.

To grant this permission, members must do the following:

  1. Open the device's Settings and select the Security Service Online Banking application
  2. Select the Privacy option
  3. Enable the Camera option

Note: This is a one-time settings change.

To view past credit card statements in the Security Service mobile app:

  1. Tap Settings in the main menu
  2. Tap Manage Credit Cards
  3. Select the Credit Card from the dropdown menu
  4. Click the Submit button to access the Card Management Portal
  5. Tap the View Statement button

No. The check can only be deposited once. If you've entered the check amount incorrectly, it will most likely be in a pending status awaiting further review. In many cases a representative will review the deposit and correct the amount, allowing the check to process. However, if you do not see that the check is in a pending status, please contact us at 1.888.415.7878.

To qualify for mobile check deposit, you must meet the following eligibility and qualification requirements:

  • All Security Service accounts are current and in good standing
  • You must be a member for at least 60 days
  • You must be 18 years of age or older
  • You must have a valid email address

Please contact our Member Contact Center at 1-800-229-0158 to discuss your eligibility.

Yes, but there are some limitations. The following items are not eligible for mobile check deposit:

  • Third-party checks
  • Post-dated checks
  • Checks over 60 months old
  • Previously deposited checks or check images
  • Checks or items containing alteration to any of the fields on the front of the check
  • Checks or items not payable in US currency
  • Checks drawn on a foreign bank with a non-US routing number
  • Money order or traveler's checks
  • Amex Gift Cheques
  • Savings Bonds
  • Checks that require authorization
  • Any items stamped with a non-negotiable watermark
  • Cash
  • Electronic Check Images

 

Federally insured by NCUA. Membership eligibility required. 1) Standard data and text messaging rates may apply. 2) Mobile check deposit is subject to eligibility and qualification requirements. 3) Alerts are based upon the settings you establish. Most alerts are provided real-time, but some may not trigger an immediate alert. Security Service is not responsible for an alert not being sent or received. 4) Set up Bill Pay and payees in Online Banking prior to use in the app.

Read Mobile App Terms and Conditions

For the latest iOS & Android OS compatibility requirements, please visit the App Store or Google Play Store for details.