Lost, Stolen, and Dispute Forms
ID theft, fraud, scams, and incorrect transactions affect millions of people in the U.S. alone. Security Service can help you begin the recovery process.
|Stop Payment Request||Description||Fax To:|
|Stop Payment Request||Request stop payment for ACH business and personal accounts.||210-476-4414|
|Declaration of Loss Mailed Official Checks||Request stop payment for Official Check lost in mail from Security Service.||210-444-3000|
|Declaration of Loss Official Checks||Stop payment for official checks originally in possession of member.||210-444-3000|
|Release Stop Payment ACH Request||Remove stop payment and restore ACH transaction.||210-476-4414|
|Release Stop Payment Request||Remove stop payment on specific check.||210-476-3000|
|Stop Payment Order||Place a stop payment on a specific check or a range of checks.||210-444-3000|
|General Forms||Description||Fax To:|
|Account Action Form||Manage code word associated with your accounts. Acknowledgement to maintain existing accounts or open new accounts due to theft or loss.||210-444-3000|
|Unauthorized / Fraudulent Transactions||Description||Fax To:|
|Unauthorized / Fraudulent PIN Transaction||Complete this form to dispute unauthorized pinned ATM/Debit Card transactions.||210-444-3117|
|Cardholder Statement of Disputed Items||Complete this form to dispute credit card transactions that are unauthorized or fraudulent.||210-476-4651|
|Chargeback Request Form||Dispute transactions on your debit card where you were not required to enter a PIN.||210-476-4651|
|Credit Bureau Letter of Dispute||Dispute items reported to Credit Bureau with supporting documents.||210-476-4634|
|Negotiable Instrument Fraud Affidavit||Dispute unauthorized check transaction.||210-444-3117|
|Written Statement of Unauthorized Debit||Dispute unauthorized ACH item.||210-476-4414|
Concerned about identify theft?
To report identity theft, call
Find out how to prevent identify theft from happening to you and what action to take if you become victim.
For disputed items, it is recommended to file disputes directly with each Credit Reporting Agency as this is the most efficient and timely method in compliance with the Fair Credit Reporting Act guidelines. This method allows for tracking of the disputed item by the person placing the dispute for easy monitoring.
Please use the credit reporting agency links provided below for convenience:
Members may obtain a copy of their credit history report by accessing the link provided below:
- Online: https://www.annualcreditreport.com/cra/index.jsp
- Phone: 1.800.685.1111