Lost, Stolen, and Dispute Forms

‚ÄčID theft, fraud, scams, and incorrect transactions affect millions of people in the U.S. alone. Security Service can help you begin the recovery process.

<  Member Forms Overview

Stop Payment Request

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ACH Stop Payment Request

Request a stop payment on ACH transactions for your personal or business accounts.

Fill out online
Download printable form Fax to 210.476.4414
Declaration of Loss Mailed Official Checks

Request stop payment for Official Check lost in mail from Security Service.

Fill out online
Download printable form Fax to 210.444.3000
Declaration of Loss Official Checks

Stop payment for official checks originally in possession of member.

Fill out online
Download printable form Fax to 210.444.3000
Release ACH Stop Payment Request

Remove stop payment and restore ACH transaction.

Fill out online
Download printable form Fax to 210.476.4414
Release Stop Payment Request

Remove stop payment on specific check.

Fill out online
Download printable form Fax to 210.476.3000
Stop Payment Order

Place a stop payment on a specific check or a range of checks.

Fill out online
Download printable form Fax to 210.444.3000

General Forms

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Account Action Form

Manage code word associated with your accounts. Acknowledgement to maintain existing accounts or open new accounts due to theft or loss.

Fill out online
Download printable form Fax to 210.444.3000

Unauthorized/Fraudulent Transactions

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Unauthorized/Fraudulent PIN Transaction

Complete this form to dispute unauthorized pinned ATM/Debit Card transactions.

Fill out online
Download printable form Fax to 210.476.3117
Negotiable Instrument Fraud Affidavit

Dispute unauthorized check transaction.

Fill out online
Download printable form Fax to 210.444.3117
Written Statement of Unauthorized Debit

Dispute unauthorized ACH item.

Fill out online
Download printable form Fax to 210.476.4414

Disputes

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Cardholder Statement of Disputed Items

Dispute an issue with an authorized credit card transaction.

Fill out online
Download printable form Fax to 210.476.4651
Chargeback Request Form

Report an issue with an authorized debit card transaction.

Fill out online
Download printable form Fax to 210.476.4651
Credit Bureau Letter of Dispute

Dispute items reported to Credit Bureau with supporting documents.

Fill out online
Download printable form Fax to 210.476.4634

Protect your identity.
Concerned about identify theft?

To report identity theft, call

1.888.415.7878

Find out how to prevent identify theft from happening to you and what action to take if you become victim.

Learn More

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For disputed items, it is recommended to file disputes directly with each Credit Reporting Agency as this is the most efficient and timely method in compliance with the Fair Credit Reporting Act guidelines. This method allows for tracking of the disputed item by the person placing the dispute for easy monitoring.

Please use the credit reporting agency links provided below for convenience:

Members may obtain a copy of their credit history report by accessing the link provided below: