Reporting Scams

How to Report a Suspected Scam

If you

  • Clicked on a suspicious link
  • Opened a suspicious attachment
  • Provided information to a spam caller
  • Think you have been the victim of a scam
  • Believe your account has been compromised

Contact us immediately at 1.888.415.7878

If your debit or credit card has been lost or stolen: Freeze your card immediately in online banking or the mobile app, then contact us at 1.888.415.7878.

If you receive an email or text message that appears to come from Security Service but you suspect is fraudulent: Please forward it to reportphishing@ssfcu.org.

Remember, Security Service will never initiate a call or text requesting your one-time passcode/activation code, online banking credentials, passwords, usernames, or account/personal information.

Unauthorized/Fraudulent Transaction Forms

Credit Report Dispute and Investigation Form
Dispute items reported to Credit Bureau with supporting documents.
Fill out online PDF
Debit/Credit Card Dispute (Non-Fraud)
Dispute an issue with an authorized debit or credit card transaction.
Fill out online PDF
Negotiable Instruments & Monetary Transactions Dispute NegotiableInstrumentsDispute
Dispute an unauthorized check transaction.
PDF
Unauthorized ACH Debit Dispute
Dispute an unauthorized ACH item.
Fill out online PDF
Unauthorized PIN Transactions
Complete this form to dispute unauthorized pinned ATM/Debit Card transactions.
PDF
Fraud Awareness Center