What to Do if Your Identity is Stolen

Identity theft can be scary but don’t panic. Follow these steps to get back on track.
If your identity is stolen the recovery process can seem complicated but there are simple steps you can take to ensure a smooth identity recovery process.

What is Identity Theft?

Identity theft happens when someone uses your personal or financial information – such as your Social Security number, bank account number or password – without your permission. It can damage your credit, cost you money, and take your valuable time to correct.

Signs of Identity Theft

Stay on the lookout for these common signs of identity theft.

1. Debt collection calls for accounts that you did not open.
2. Unauthorized charges on your credit card or bank statements.
3. Receiving bills for items or subscriptions you did not purchase.
4. Receiving rejection letters for loans you did not apply for.
5. Dings on your credit report for accounts you did not open.

Steps to Take if Your Identity is Stolen

If you suspect your identity has been stolen:

1. Contact your financial institution and freeze your accounts.
2. Change your pin, passwords, and login credentials on any impacted accounts.
3. Place a fraud alert on your credit report by contacting one of the following credit bureaus:
   • Equifax.com (1-888-378-4329)
   • Experian.com (1-888-397-3742)
   • TransUnion.com (1-800-916-8800)
4. Report the theft to the Federal Trade Commission (FTC) online at www.identitytheft.gov.
5. File a report with your local police department.

If you think you have been the victim of a scam or believe your Security Service account has been compromised, contact us immediately at 1.888.415.7878.

For more information and resources about fraud and scam prevention, visit our Fraud Awareness page.