Security-Enhancing Account Features
Take advantage of built-in features to improve your account security.
Your account security is our top priority. That’s why your accounts include several features you can use to improve the safety and security of your personal information.
Fraud Alerts
Security Service monitors all accounts for suspicious or unusual transactions. If we see an unusual transaction on your account, we will contact you to verify you made the transaction.
- Security Service debit card fraud alerts: will reach out to you by SMS text message or by phone. Debit card SMS alerts will be delivered from 37268.
- Security Service credit card fraud alerts: will reach out to you by SMS text message, phone, or email. Credit card SMS alerts will be delivered from 91937 and 49447.
Make sure your contact information is up-to-date so you receive these alerts. Log into online banking, click the Profile and Settings menu, then select Contact Information to verify your phone number, email address, and mailing address.
Real-Time Card Alerts
Real-time Card Alerts are notifications to alert you of transactions as soon as they occur. You can set up email, text, or push notifications when your card is used online, in-store, by telephone, at an ATM, or internationally.
Log into online banking, click on the Accounts menu, then select Manage My Cards to set alerts for specific credit card transactions.
Card Freeze
Misplaced your card? Freeze it with a click. Recurring transactions will still be processed but any new transactions will be declined.
To freeze your card, log into online banking, click on the Accounts menu, then select Manage My Cards to freeze or unfreeze your card.
Account Alerts
Account Alerts are notifications to alert you of activity on your checking or savings account. You can set up email, text, or push notifications when your account balance goes over or under a specific balance, receives an ACH deposit, or makes an ACH withdrawal.
Log into online banking, click on the Accounts menu, then select Account Alerts to set up notifications for specific transactions.
Power Protected Checking
Our Power Protected Checking1 account includes robust identity theft protection features, such as Daily Credit Monitoring*, up to $1 million ID Theft Expense Reimbursement2, and High-Risk Transaction Monitoring*.
Learn more or open an account today.
For more information and resources about fraud and scam prevention, visit our Fraud Awareness page.
