You can improve electronic banking security by following the guidelines presented in this flyer each time you conduct an ATM transaction. By making electronic banking security a priority you can help ATMs continue to be a convenient, easy and safe way to conduct your financial transactions.
Keep You ATM/Debit Secure
Treat your card like cash and protect it at all times.
Do not lend out your card to anyone.
After making a withdrawal/purchase, take your card with you.
Take your reciept with you and verify it against your monthly account statement.
Report a lost or stolen card immediately, 24 hours a day, 7 days a week to 1-888-415-7878.
Keep Your Personal Identification Number (PIN) Confidential
Do not share your PIN with anyone, not even once.
Do not write your PIN on the card or the card sleeve.
Do not store the PIN with your card, in your wallet or in your purse.
Do not allow anyone else to enter your code for you.
Stand between the ATM/terminal and anyone waiting to use the machine so that others cannot see your PIN or transaction amount.
If you are driving to a walk-up ATM, park closely to the ATM and observe the entire ATM area before leaving the safety of your car.
If an ATM is obstructed from view or poorly lit, go to another ATM and report the problem to that financial institution.
Do not allow a stranger to help you make a transaction.
When possible, take a companion along when using an ATM at night.
If you are waiting to use a drive-up ATM, keep your engine running, doors locked, windows up and enough room between cars to allow for a quick exit.
If the ATM is in use, allow the person to step or drive away from the ATM before you approach the machine.
Minimize the time spent at the ATM by having your card ready to use, and by counting the money after you have left the ATM.
If you see anyone or anything suspicious while conducting a transaction, cancel your transaction and leave immediately.
If anyone follows you after making an ATM transaction, go immediately to a crowded, well-lit area and call the police.
Is Someone "Phishing" For Your Information?
Phishing is a high-tech scam that uses email spam to deceive consumers into disclosing their confidential credit card numbers, bank account information, Social Security numbers, passwords and other sensitive personal information.
Soem of the Common Characteristics of Phishing Attacks
Title lines read "Official Information" or "Urgent Information for You".
Provides false reason to create a sense of urgency.
Can be very convincing.
Claims to want to validate or update your information.
Links to a website that mimics a legitimate website by copying logos, backgrounds, fonts, etc.
The most common types of email sites used in a phishing attack belong to large financial institutions, federal agencies, Internet auction sites or Internet payment processing sites. For example, organizations such as NCUA, eBay or PayPal have had their name used in phishing attacks.
What to Do If You Are Targeted By a Phishing Attack
Do not reply or click on the lik in the email.
Report the incident to the Federal Trade Commission at 1-877-FTC-HELP (1-800-382-4357).
Inform the agency represented in the email of the incident using a telephone number or web address that you know is authentic.
What to Do If You Provided Your Confidential Information
Contact us at 1-888-415-7878 if any Security Service FCU account information was compromised.
Contact the organizations for which the account information was compromised.
Contact the major credit bureaus at the following numbers to place a fraud alert or victim's statement in your file:
Equifax - 1-800-272-9281 or 1-800-525-6285
Experian - 1-888-397-3742
TransUnion - 1-800-680-7289
To learn more about phishing and other forms of deceptive emails, visit www.ftc.gov/spam.
